Any item purchased through the online store Topdesign-shop.lv, can be returned or exchanged within 14 working days of receipt (the Law on Consumer Protection (PTAL) of Article 12). The seller is not responsible for any defects, which have occurred after dispatching the articles to a buyer, including any defects resulted from improper usage or wear and tear of the said goods.
How to return
In case of rejection of the goods, please fill out the application for a refund ( download the application form here) and let us know by writing to the e-mail firstname.lastname@example.org.
Any goods should be returned by National post to the following address: «Topdesign Baltikum ltd» Kengaraga 1 , Riga , LV1063, Latvia .
You can also return the goods, bringing them to our office at Kengaraga 1, 3rd Floor, Riga and receiving your refund in cash.
Returning your goods, it is necessary to include all documents bearing record of the reception of articles (an invoice, a postal receipt), as well as the completed application for a refund.
Important! All expenses related with the return of goods shall be covered by the buyer!
When a good is returned for cash refund or exchange, it must be returned completely new and not used, without any signs of wear or damage (no smells of perfume or other odors, without a trace of make-up, etc.), in the original manufactured packaging and with all included accessories, with attached documents.
Topdesign-shop.lv has the right not to take the product back if:
* Product is worn
* Product is spoiled/damaged
* Item is without the original packaging
* Without Tags
* No purchase documents provided (in case of payment at the office or to the courier).
If all the return conditions were fulfilled, we guarantee to make payment within 30 days after receipt of the goods at our office. The amount paid by you will be returned fully, but without shipping costs! Money will be transferred to Your account.